I came across a really interesting exchange of comments on Flickr (not Facebook or My Space or Twitter) from an irate person who joined an online research panel. There are 3 great lessons here: 1—how lack of dialogue can lead to a tremendous level of misinterpretation then distrust about a business’ motives, leading to active […]
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May
26
Proving the value of listening…ABOUT Research
In: listening, Uncategorized
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